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CGI Sliding & Patio Doors: The Hollywood Owner’s Guide
We stock and install replacement parts for CGI sliding and patio doors across Hollywood, FL, with most installed repairs running $340-$890 depending on whether we’re replacing rollers, a panel, or the full operating hardware set. Same-day availability is common for roller and track components we keep on the truck; full panel or frame-section replacements typically ship within 5-7 business days from CGI’s Florida distribution center. Most Hollywood owners discover a problem when the door sticks during summer humidity, won’t lock flush after a storm, or starts rattling against the jamb because the roller housing has worn past its adjustment range.
Which CGI Models This Applies To
CGI’s sliding and patio door lineup breaks into three series we see regularly in Hollywood: the Estate Series (ES) with its heavier 2-3/4 inch frame depth, the Sentinel Series with the slimmer 2-1/4 inch profile common in townhome installations from 2015-2020, and the commercial-grade Targa Series with reinforced corner construction. The part you need depends on which series is installed, and the fastest way to confirm is the etched marking in the glass corner or the stamped label on the roller housing itself - not the handle or lock, which third-party suppliers often swap.
We carry OEM CGI rollers, tracks, and weatherstrip kits because the roller axle diameter differs between Estate and Sentinel by 1/8 inch, a mismatch that chews the track in about six months of Florida’s salt-air cycle. Aftermarket rollers exist at roughly half the price, but we’ve measured enough of them to know the housing width varies by manufacturer and the stainless steel grade rarely matches CGI’s 316 spec for coastal exposure. For handle sets and lock mechanisms, we stock both OEM and a vetted aftermarket line from C.R. Laurence that we’ve pressure-tested against the HVHZ requirements CGI publishes. If your door was installed between 2015 and 2019, check the roller housing for a date stamp - CGI revised the axle geometry in 2020, and the pre-2020 rollers are now back-ordered roughly three weeks longer.
Signs Your CGI Sliding & Patio Door Is Failing

- The door sticks or requires shoulder force to move. This usually means the roller bearings have seized with salt and grit, or the housing has cracked and the wheel is riding cockeyed in the track. In Hollywood’s coastal zip codes, we see this most often on east-facing doors within four years of installation.
- The lock tongue won’t fully engage or rattles loose. The multipoint lock mechanism has internal springs that fatigue in Florida’s heat and humidity; once one point fails, the others take uneven load and wear accelerated. We check this with a simple latch test before quoting.
- Visible gap at the center meeting stile when “closed.” The adjustable rollers have bottomed out and the panel has settled, or the interlock weatherstrip has compressed past recovery. Either way, you’re losing conditioned air and gaining water intrusion risk during our summer storms.
- Grinding or popping sound during operation. The track itself is gouged, often from a failed roller riding metal-on-metal, or debris has embedded in the stainless runner. We photograph the track profile before ordering parts because a damaged track with a new roller destroys both in under a year.
- Condensation between glass panes on an impact-rated unit. The insulating glass seal has failed, which in CGI’s laminated impact construction means the entire sash needs replacement - not a field-reglaze. We verify the spacer bar code against CGI’s production records to confirm the exact replacement.
Before
AfterReplacement Cost & What’s Included
Here is what we charge for CGI sliding and patio door work in Hollywood, based on the measured survey we complete before any order is placed:
| Component | Typical Range | What’s Included |
|---|---|---|
| Roller set (2 rollers, housing, axles) | $340-$480 | OEM or verified equivalent, track cleaning, adjustment, photo record |
| Track section replacement | $520-$740 | Stainless runner, alignment, sealant, 1-year workmanship |
| Multipoint lock mechanism | $410-$590 | Handle, cylinder, strike plates, function test |
| Insulating glass sash (impact-rated) | $680-$890 | OEM sash, sealant, balance check, documented install |
| Full panel replacement (non-impact) | $1,200-$1,850 | Panel, hardware transfer, alignment, Haven Standard photo set |
The range reflects three factors: whether we can use truck stock or must order from CGI, the access difficulty (second-story balcony removals add labor), and whether the original installation was plumb enough to accept new components without reframing. Every quote is the final invoice - Haven Clause 1, the written price before any work starts. Our 365-Day Done Right Promise covers the installation and hardware function; OEM glass carries CGI’s 10-year seal warranty, which we register at completion.
DIY or Call Us?

An owner can safely check three things: whether the roller adjustment screw turns freely (accessible from the door bottom with a Phillips head), whether debris is visible in the track channel, and whether the lock faceplate screws are loose. Beyond that, the risks stack fast. CGI’s larger Estate Series panels weigh 180-240 pounds each; lifting one to access rollers without proper support risks panel damage and back injury. The multipoint lock mechanism is under spring tension - disassembly without the correct release sequence can launch internal components. And any work on an impact-rated unit that disturbs the glazing seal voids the Miami-Dade HVHZ certification, which your insurer can request documentation for after a named storm.
We bring the right jacks, the roller gauge, and the spec sheet for your exact series. Call (754) 714-7309 to schedule your free measured survey. We’ll hand you the written price before a tool is lifted, and you’ll keep that document whether we do the work or not.
FAQs
In Hollywood’s salt-air environment with direct coastal exposure, expect 4-7 years from OEM rollers; inland Hollywood locations see 6-10 years. East-facing doors with no overhang fail fastest because morning salt mist dries on the housing. Call (754) 714-7309 and we’ll check yours during a free estimate - no charge to know where you stand.
Sometimes. If the issue is a loose faceplate or a misaligned strike, we adjust and document it at no parts cost. If the internal cam or spring has failed, the mechanism is sealed and non-serviceable - replacement is the only fix that holds. We’ll show you the failed component in our photo record before ordering anything.
Most roller replacements take 90-120 minutes on site; track section replacements run 2.5-4 hours depending on whether we need to remove the panel completely. We schedule morning arrivals and complete the Haven Standard photo record before leaving. Call (754) 714-7309 to book a slot that works.
We stock rollers, weatherstrip kits, and common lock components for Estate and Sentinel series on every Hollywood service vehicle. Full panels, custom glass, and Targa Series hardware ship from CGI’s distribution center and typically arrive within 5-7 business days. We’ll tell you which category your repair falls into before we leave the estimate.
Sightline Windows & Doors Hollywood is an independent service provider, not affiliated with CGI Windows & Doors. We also stock and install parts for PGT, CWS, and ES Windows sliding and patio door systems.
Written by Sonia Raman, Owner, Sightline Windows & Doors Hollywood at Sightline Windows & Doors Hollywood, serving Hollywood and nearby areas.










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