Our Guarantee & Warranty - Sightline Windows & Doors Hollywood

The Sightline Windows & Doors Hollywood Guarantee

We stand behind every window and door we install in Hollywood with a guarantee that travels in writing, not in conversation. Since 2012, we’ve completed more than 18,000 installations across Broward County, and every one of them left with a written price before work started, a documented photo record when it finished, and our 365-Day Done Right Promise stamped on the job. If it’s not done right, we make it right. That’s not a courtesy we extend; it’s Haven Clause 5, and it’s how we operate.

Call (754) 714-7309

Hollywood homeowners deal with salt air, hurricane season, and the daily thermal stress of South Florida’s climate. Your windows and doors have to perform. Our guarantee means the U-factor and SHGC ratings we specify are the ones that arrive, the impact rating on the label matches the rating on your permit, and the sightline measurements from your survey are the sightlines you get. No surprises. No “that’s close enough.” We fix what isn’t correct, and we don’t wait for you to ask twice.

What’s Covered

• Workmanship on every opening. Our crews install to the manufacturer’s specification and the Florida Building Code, and we verify with a photo record that shows the completed condition of every frame, seal, and fastener.
• Parts and product integrity. We specify from eight verified manufacturer lines - PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux - by what your opening requires, not by what we have in stock, and we handle any product defect that shows up during our 365-day period.
• Job-site cleanup and protection. Your floors, walls, and landscaping are left as we found them, documented in the before-and-after photo record you receive.
• On-time arrival and schedule integrity. Haven Clause 2 means we arrive when we said we would, and if weather or a supply issue moves us, we tell you before you have to call us.
• Honest, locked pricing. The written quote from your measured survey is the final price - Haven Clause 1, the founding principle of this company since 2012, means the measurement and the quote are the same document.

Our Satisfaction Promise

If something isn’t right, we make it right. Here’s how that works in practice.

You call (754) 714-7309 and speak to a live person - no voicemail queue, no callback window. You describe what you’re seeing: a seal that doesn’t sit flush, a screen that binds, a sightline that’s off from the survey. We schedule a return visit, usually within 48 hours for non-urgent items, faster if water intrusion or security is involved. A uniformed, background-checked technician arrives with their license number visible, reviews the photo record from the original installation, and fixes the issue. If the product is at fault, we handle the manufacturer coordination. If our work is at fault, we correct it at no charge. The 365-Day Done Right Promise covers labor and materials for the fix; the only thing it doesn’t cover is a homeowner deciding they want a different product than what they approved in writing.

We’ve honored this promise on jobs in Hollywood Hills, Emerald Hills, and along the beach corridor where salt exposure accelerates seal wear. We’ve returned to adjust frames in older homes near downtown where the original construction wasn’t square. The promise isn’t a marketing line - it’s stamped on every job under the Haven Standard, and it’s why we document every visit with photos. Evidence travels with the claim.

Before

After

Licensed & Insured Backing

A guarantee is only as reliable as the company behind it. We’re licensed and insured, which means there’s a regulatory body that verifies our qualifications and an insurance policy that protects your property while we’re on it. That’s the real guarantee behind the paperwork.

In Hollywood, window and door installation requires permits for impact-rated products and any structural modification. We pull those permits, pass those inspections, and carry the documentation that proves it. Our technicians are background-checked and uniformed, with license numbers on the page before arrival - Haven Clause 3, Verified Crews, means the person at your door is the person on the record. No day labor, no subcontractor you’ve never met.

Insurance matters because installation involves glass, power tools, and work at height. If something goes wrong, our policy responds. If a product fails, our relationship with eight manufacturer lines means we have a direct path to resolution, not a runaround between you and a distant warranty department. The Haven Standard was built so that the protections aren’t theoretical - they’re documented, verifiable, and in force on every job we complete in Hollywood and across the 19 cities we serve.

How We Document Every Job

Every homeowner receives four documents: the measured survey you keep, the written scope and price, the photo record of completed work, and the written warranty with the 365-Day Done Right Promise. These aren’t extras; they’re standard evidence under Haven Clause 4. When we say we’ll make it right, we can point to the “before” photo, the specification sheet, and the signed approval. That’s how guarantees should work - specific, traceable, and enforceable.

Free Second Opinion on Any Written Estimate

If you have a quote from another window or door company in Hollywood, bring it to us. We’ll review the product specification, the sightline measurements, and the scope of work at no charge. We’ll tell you what we find: whether the glazing matches the impact rating claimed, whether the U-factor suits your exposure, whether the price aligns with the product tier. Sometimes we confirm it’s a fair quote. Sometimes we catch a specification that doesn’t match the permit requirements for your zone. Either way, you leave with information you didn’t have before you walked in.

What Sets Our Guarantee Apart

Most companies in Hollywood will tell you they “stand behind their work.” We put it in writing before anyone picks up a tool. The 365-Day Done Right Promise, the documented photo record, the written price that cannot change - these aren’t promotions we run when leads are slow. They’re Haven Standard clauses that have governed every installation since 2012. That’s 18,000+ windows and doors, every one with the same documentation, the same accountability, and the same live person answering the phone if something needs attention.

Call (754) 714-7309 to schedule your free estimate. You’ll receive a measured survey you keep, a written price before any work starts, and the full Haven Standard guarantee on every opening we install.

Written by Sonia Raman, Owner at Sightline Windows & Doors Hollywood, serving Hollywood since 2012.